Terms of Service

These terms and conditions of sale shall apply between:

Company 10 A CONSULTING, SARL, the capital of which is EUR7,650, the registered office of which is at 1 rue Albert Einstein, 77420 Champs-sur-Marne, FRANCE, which is registered with the Maux Register of Companies & Commerce under number 504068966, whose intra-EU VAT number is FR93504068966, which is the publisher of the website www.hajj-shoes.com, and which is the owner of the HAJJ SHOES and ESPAHAJJ trademarks.

Hereinafter referred to as: "HAJJ SHOES"

Hereinafter referred to as: "The Customer"

The present terms and conditions of sale aim at defining the contractual relationships between HAJJ SHOES and the Customer and the conditions applicable to any purchase made on the HAJJ SHOES commercial site, whether the Customer is a professional or a consumer.

The Customer declares that he/she has the capacity to enter into this contract, i.e. to have the legal majority and not to be under guardianship.

The order placed by the Customer indicates irrevocable acceptance of these terms and conditions of sale, these prevailing over any other general terms and conditions of sale not formerly approved by HAJJ SHOES.

The sales contract is subject to French legislation.

Validity of the offers

The offers are intended only for consumers with a shipping address in countries where HAJJ SHOES can arrange the delivery with a transport service provider.

The products featured on the site are valid while stock last. In the event of debit or collection due to the order of an unavailable item, HAJJ SHOES shall reimburse the Customer within twenty (20) days. HAJJ SHOES shall notify by email the Customer having ordered an unavailable item.

HAJJ SHOES reserves the right to cancel any order from a Customer with whom there would be a dispute relating to the payment of a previous order, in case of a payment error or of an order which may result from an error.

Orders made with a discount or promotion voucher shall be neither exchangeable nor refundable.

Product Display

The products displayed for sale are described and presented with the greatest possible accuracy. However, HAJJ SHOES shall not be liable for any errors or omissions that may have occurred in connection with this presentation.

The pictures illustrating our products are only indicative. These photos, as well as the texts describing the products, do not fall within the scope of the contract.

Due to its suppliers, HAJJ SHOES may be obliged to deliver to the Customer an item whose composition may be slightly different from the one described but only if it is of equal or better quality than the ordered product.


The prices indicated on the website or on the online shop are definitive. They are indicated in Euros (€) and subject to French legislation. They include all taxes (all taxes included, including VAT).

They are guaranteed subject to error of typography or printing.

These prices include a fee for the shipping and packaging costs. The total price of the order (all taxes and shipping costs included) is indicated in the cart.

The prices and fixed conditions regarding the shipping costs can be modified at any time, without notice and notably in the event of changes to fiscal or economic information. Items will be invoiced based on the prices in effect at the time the order is registered.


The products or services must be paid in Euros (€). Any bank fees resulting from the payment, whatever the conditions are, shall be borne by the Customer.

The delivered goods shall remain the property of HAJJ SHOES until full payment has been received. The transfer of risks shall take place immediately upon delivery of the goods.

Accepted means of payment are Credit Cards (BLUE CARD / VISA / MASTER CARD / AMERICAN EXPRESS).

Acceptance of the offer

Any order constitutes an express and irrevocable acceptance of the prices and descriptions of the products available for sale. The confirmation of the order by the Customer implies acceptance of the terms and conditions of sale.


The invoice shall be sent to the email address provided in the order. It is drawn up according to the current tariff on the day the order is made. HAJJ SHOES shall not be held liable for any customer information mistakes made by the Customer while ordering.

Delivery – Transportation

The items are delivered in Metropolitan France within 1 to 7 working days from the order. These times are indicative and subject to the actual receipt of the payment and may vary depending on the availability of the items.

In any case, the overrun of these deadlines shall neither be held against HAJJ SHOES, nor give rise to a termination of the contract or any compensation for damages.

After one month following the date of the order, HAJJ SHOES shall refund the undelivered goods by check or bank transfer.

The parcels are then taken care of by a transport service provider which is in charge of the transport to the delivery address provided by the Customer. Shipping costs are free all over the world.

The delivery times indicated by the carriers are as follows:


- Colissimo: Delivery in 48 working hours as from the shipment (delivery on Saturday).


- Colissimo International: D + 5 in Europe / D + 10 to D + 15 for the rest of the world as from the shipment.

All these delivery times are indicative. In no case, any overrun of these deadlines shall neither be held against HAJJ SHOES, nor give rise to a termination of the contract or any compensation for damages.

Transport risks shall be borne by the Customer as of the products’ release out from the warehouse. The Customer shall check the condition of the packaging and the conformity of the delivered items and immediately report to HAJJ SHOES any anomalies if required. Any reservations shall be written on the carrier’s shipping documents and sent within 48 hours by email to: contact@hajj-shoes.com

If the delivery country is not part of the European Union, customs duties shall be borne by the Customer. HAJJ SHOES has no control over these fees which are entirely the responsibility of the Customer.

Right to a cooling-off period

In accordance with the provisions of Article L.121-1 of the Consumer Code, if an item or several items are not suitable, the Customer has 14 days from the date of delivery of the goods to exercise his/her right to take advantage of the cooling-off period. The starting date of this period shall be the postmark or the date of the delivery receipt. Return or cancellation may concern all or part of the order, without having to justify the reason for such a return or cancellation.

In order to assert his/her right to take advantage of the cooling-off period, the Customer shall notify HAJJ SHOES of his/her decision to return the product(s) before the expiry of the deadline by means of an unambiguous statement such as an email specifying the following elements: name, address, phone number, order number, reference, type of item, price and quantities.

The return costs shall be borne by the Customer, unless HAJJ SHOES has delivered a product that turns out to be damaged or different from the ordered item.

In any event, the Customer shall return to HAJJ SHOES, without undue delay and at the latest within 14 days of the notification of his/her decision to take advantage of the cooling-off period, the item(s) subject to the right to a cooling-off period.

The reimbursement shall be made within 14 days maximum from the date on which HAJJ SHOES is informed of the Customer’s decision to return the item(s), by refunding the credit card used at the time of the purchase. The reimbursement shall include the amount of the item(s) subject to the right to a cooling-off period, excluding the delivery fees. In any case, this reimbursement shall not take place before HAJJ SHOES has received the item(s) subject to the Customer's right to a cooling-off period or a proof of return of the latter.

Exchanges of products are not possible; only refunds are possible.

Products damaged, returned incomplete or soiled shall neither be taken back nor refunded.

After 14 days from the delivery date, the goods shall neither be taken back nor refunded.

Obligation of the parties

HAJJ SHOES, in the event of acceptance of an order, undertakes to sell and deliver the Customer the products ordered by him/her as specified above.

HAJJ SHOES is committed to ensuring that the products comply with the French regulation.

The Customer undertakes to provide HAJJ SHOES with an address to which the delivery can be made. The input of personal information (name, address, telephone number, email address...) collected for the conclusion of the sales agreement is compulsory. This information is necessary for the processing and shipping of the orders and the preparation of the invoices. Failure to provide this information entails the non-confirmation of the order. In the event of any error in the provision of this information, HAJJ SHOES cannot be held liable for the inability to deliver the product. In this case, the Customer remains responsible for the payment.

In case the Customer provides an incomplete address resulting in the inability of delivery by the transport service provider, the Customer will have to pay for the delivery fees corresponding to the redirection of his/her order.

Personal data

The collection of the Customer’s personal data is necessary to the processing of the order. Such information is strictly confidential and is only intended for the use of HAJJ SHOES

In accordance with the French Data Protection Act of January 6, 1978, the Customer has the right of access, modification, correction or removal of any personal data relating to him/her. If the Customer wishes to exercise this right, he/she must address a written request to HAJJ SHOES, 1 rue Albert Einstein, 77420 Champs-sur-Marne, France, specifying his/her name, surname and address.

HAJJ SHOES reserves the right to collect any Customer’s data using cookies in order to improve the personalized service to the Internet user and, if he/she agrees, to pass on the collected information to commercial partners. The Customer may object to the disclosure of his/her personal details by notifying HAJJ SHOES by email to contact@hajj-shoes.com

The automated processing of the information, including the management of the website users’ email addresses, has been declared to the CNIL and registered under number 1986801.


HAJJ SHOES shall not be held liable for any inconvenience and damage relating to the use of the Internet network, such as service interruption, computer viruses or external intrusions or, more generally, any cases considered as force majeure by the courts.

Miscellaneous provisions

The nullity or inapplicability of any of the provisions of these terms and conditions of sale or of any special conditions shall not affect the application or validity of the other clauses of these terms and conditions of sale. This provision shall, then, be replaced by the closest possible clause.

Neither HAJJ SHOES nor the Customer shall be held liable for any contractual non-performance due to force majeure, including but not limited to war, riot, insurrection, interruption of transport, importation issues, strike, shortage, fire, earthquake, storms, flood.

For any information, question or complaint, the Customer shall send an email to contact@hajj-shoes.com


Owner: 10 A CONSULTING, 1 rue Albert Einstein – 77420 Champs-sur-Marne

Publisher and integrator: Smoolis

Governing law and jurisdiction

These terms and conditions of sale are exclusively governed by the French law.

Only the commercial courts of MEAUX are competent in case of a dispute or disagreement concerning them.

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